With the onset of Voice Over IP, many people have switched to the digital phone technology to save costs over their traditional land line service. Voice Over IP offers the standard phone features including others you can\'t find on a regular phone service plan. One item however that is lost when...
Keeping customers happy is a tricky business! One of the ways to guarantee a grumpy client is to let any kind of communication with your company become difficult or unpleasant. Customer service employees who work in contact centers may need to brush up on their written communication skills in...
Running a business can be a wonderfully demanding yet rewarding use of your time. However, the demands can grow to outweigh the rewards if the telecommunications service being used is less than ideal.
Telecommunications are an absolutely essential part of any successful business venture....
Leaders, consultants, human resources departments, business books and professional journals all place great emphasis on the importance of mission, vision, values and corporate culture in organisations.
Talk is cheap. Mission, vision, values: the words roll off the tongue so easily. Walking...
I think you\'ll agree that most of us have a tendency towards activities that are Quick & Easy. When things become difficult, or have more than one step, the temptation is to give up. That\'s a mistake since the few who take the time to actually work through the complexity, reap enormous...
The following 5 tips have been proven to work time after time to bring in more business and close more sales. Most importantly rather than being manipulative, they offer a common sense approach to business.
Think back to your past experiences in each case.
Tip #1: Have you met...
Anyone who is familiar with the world of celebrities have heard of public relations firms aka PR companies, but just what does such a company provide?
Well, to answer that, one has to understand the term \"public relations\". As one would suspect, the term implies a reciprocal relationship...
For years, the idea of generating customer traffic by offering a toll-free 0800 phone number far outweighed the idea of charging for the call. However recent figures are suggesting that in fact sales of the 0845 variety are today, far outweighing use of the 0800 number. So why the change and why...
If you have an abusive boss, one who criticises or belittles you, and shows no respect for your abilities or concern for your development, you may decide to hold your tongue, keep your head down, and get along as best you can until you find another position. But you dread getting up for work...
Most people have experienced change in their working lives in recent years. It may have been a major restructuring of your department or your organisation, or something as apparently straight forward as moving from your own private office into an open plan environment.
Either way, it is...