When it comes to technology for our businesses, we all want the best, right? Sometimes that means parting with thousands of dollars for the latest and greatest pieces of technology in the hope that whatever innovation it provides will make us back our initial investment and help our businesses grow by leaps and bounds.
In accord with basic human nature, we want all the bells and whistles...
During slow economic times, brushing up on your customer service skills is essential! Take the time to upgrade your consultation skills now; when you have fewer guests in your chair is the perfect time.
If you are among the salons noticing larger gaps in your books, you can start closing them by getting down to the nitty-gritty of what is expected from your service.
Gone are the days of...
The Front Desk is your client's first and last impression of the salon. They handle all interaction with the client outside of the actual service, and are directly responsible for making sure that each client is happy upon parting. Their job is by no means limited to checking clients in and out--they support the entire staff.
An effective Front Desk can greatly increase revenue in both...
Getting everyone on the same page at your salon or spa can be difficult. In fact, it is one of the top issues for salon and spa owners today, especially in the area of developing a retail system that works. Retail sales are an untapped profit area for many salons and spas and are integral part of your business' profit.
By finding out what parts of your current retail system are working,...
You can only make a first impression once! Don't miss your chance to dazzle your new salon customers!
Salon customers are not always sure of what to expect when they walk through the door. When you teach your front desk team how to deliver exceptional service to each and every person who enters your door, you are maximizing your first impression.
Customer service is only remembered for...
